Axis PTZ Camera Not Moving in Monitor Station

Jeff U.
2015-02-23 19:03

Description:

This article describes how to disable the PTZ Control Queue within an Axis camera's web interface.
 

Symptom:

    • Within Monitor Station, directional arrows appear on the camera's stream indicating PTZ functionality. However, clicking does not adjust the camera.

 

Possible Issues/Solutions:

    • Steps:

1.  Log into the camera's web interface by entering the IP Address of the camera into Internet Explorer.

2.  Provide Admin credentials to the camera.

3.  Click on Setup.

4.  In the left tree, click PTZ>Control Queue.

5.  Uncheck the box labeled Enable PTZ Control Queue.

      • This should adjust the priority of the Monitor Station's PTZ authority, allowing users to PTZ the camera from within Monitor Station.
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